Performance Analytics indicator for Time worked on incident

ccepts · ‎11-07-2019

I am trying to create a widget with an Indicator that would show the time worked by incident priority. I can't seem to find how best to create this. Please can anyone help or provide a guidance?

Thank you

Adam Stout · ‎11-09-2019

1) Remove the breakdown source. I'm not sure what you want, but that isn't right. It should probably be based on sys_choice and priority (which already exists anyway).

2) If you have a daily indicator, you indicator source should be daily. You'll be counting the monthly number every day which would be very odd.

3) Based on task close is also a little weird (but ok). Why wouldn't you sum up the time worked based on when it was worked?

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Adam Stout · ‎11-10-2019

Good to hear. As you continue on your Performance Analytics journey, you may want to start (virtually) attending our Performance Analytics & Reporting Office Hours which we have every other week. Here is some info:

https://community.servicenow.com/community?id=community_event&sys_id=169b4b61db682f8ca39a0b55ca9619a...

You can also find recordings of all past Office Hours there as well.

ccepts · ‎11-11-2019

Thank you. I am actually subscribed to the Office Hours and have utilized some strategies I learned to do some cool stuff. :).

Thank you for sharing