Platform Analytics: get data from pre-production instance
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01-02-2025 07:54 PM
Hi everyone,
Currently, my team runs ATF tests in pre-production instances such as Dev and QA. We want to display the analytics and reports of the test results in the Production instance. Is there any way to show the data from pre-prod instances on the prod dashboard?
My idea is that when the ATF test is completed, it will call the API from the Prod instance to pass the data to it. However, I'm not sure how to retrieve that data and display it in the dashboard components.
Any help would be appreciated.
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01-02-2025 11:11 PM
but why to see ATF test results in production.
What business problem it solves by showing these results to the stakeholders in dashboard?
The business team can always see the test results in QA or UAT instance
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-02-2025 11:55 PM
Hi @Ankur Bawiskar, thank you for your reply.
Currently, the ATF tests run in pre-prod instances, and we can't require the business team to check each instance for results since they primarily work in the prod instance. Therefore, I wonder if we can integrate the test results from pre-prod into the prod instance.
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01-03-2025 02:02 AM
You can have a report in production which brings in data from pre-prod instance
But for this you will have to create a scripted REST API in pre-prod instance and invoke it from production and bring in the data and show it in report.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-05-2025 05:29 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader