Platform Analytics Usage Stats

[Wayne Gumbley]

Are there equivalent tables such as dashboard_executions, report_stats etc within Platform Analytics so I can understand which dashboards and visualizations are being used and by whom?

[Maik Skoddow · Accepted solution]

Hi @Wayne Gumbley 

Currently, Platform Analytics in ServiceNow does not have direct table equivalents to dashboard_executions or report_stats for tracking dashboard and visualization usage in the same way that Performance Analytics did for Core UI dashboards. The dashboard_executions table specifically logs load times and user IDs for Core UI dashboard executions.

While there isn't a direct replacement table, some usage tracking for Platform Analytics dashboards is available through User Experience Analytics:

• Navigate to "User Experience Analytics" -> "Dashboard".

• Look for the event named "Dashboard Next Experience".

• This event contains a parameter called "Viewed Dashboard SysId", which stores the sys_id of the Platform Analytics Dashboard that was viewed.

This method allows you to see individual view events, but it is considered a manual process to aggregate this data for comprehensive usage analysis per dashboard. Automating detailed usage reporting (like identifying which users access specific dashboards) using this event data can be complex.

ServiceNow has indicated that more straightforward methods for tracking dashboard-level usage in Platform Analytics are planned for future releases.

Maik