Problems with scheduling reports

[jordan_goodfell]

Hey everyone,

Relatively new to ServiceNow, I am trying to schedule a report to run every 2 weeks. However, I cannot adjust the "Run" value on the report scheduler. I only have the "daily" option. All other values are missing from the drop-down.

I have ITIL right on the instance, I am unsure what the issue is. Any advice would be appreciated. 

Thank you. 

[Sagar Pagar]

Hi @jordan.goodfellow,

You have to create a scheduled report with Run Periodically with 15 days.

Thanks,

Sagar Pagar

[juan9]

he cant see the other values is the issue, must be the roles I believe

[juan9]

I just verified on a different servicenow version, ITIL cant make schedule jobs, which kinda makes sense.

To triple check, create a PDI and create the schedule job (one using admin, one impersonating ITIL user)

If this answer is correct, please mark correct so that I can be 1 step closer to becoming a trillion dollar servicenow man, thanks!

[juan9]

You can adjust, the hours to 336 so that it fires every two weeks, but I don't think you want this answer.

336 hours = 2 weeks x 7days/week x 24hr/day