Published Report showing error No Data to Display even for itil group

[kmoussa]

HI, I've come across an issue where one of my users who has ITIL and report_group roles has published a report and shared it with a named group as well as put them in the user's slush bucket. She says that when they click on the link they only see the report headings and not the pie graph. If they use the URL for the report in SNOW it works, just not the published link. The error is No Data to Display Is this related to ACL issues? I am very new and my developer is away so I am not sure how to check. Thanks in advance.

[kalyansiva]

Hello Kimmoussa ,

                                                                    Could you please add some screenshots so that it would definetely help in debugging the issue .

Thanks,

Siva

[kmoussa]

I've attached a pic of what the client sees when they use the url of the report. Roles are correct and group assignments too but something in the ACL is preventing the data from showing. It is meant to show a pie chart.

[Adam Stout]

What do you mean the roles and groups are correct?   When published, people can view the report who are not logged in (and therefore have no roles and are not in any groups) can access the report.

Is your user with the problem logged into ServiceNow or view anonymously?

What happens when you log out and then access the URL? (Perhaps try accessing it in incognito mode).

[kmoussa]

I mean that the shared settings of the report were set to a specific group. It is not a public report. It is a group report.

They have no problems viewing when they are logged into S'now. I will ask them to get another user who isn't logged in, to view the report via the url.