Published Report showing error No Data to Display even for itil group

[kmoussa]

HI, I've come across an issue where one of my users who has ITIL and report_group roles has published a report and shared it with a named group as well as put them in the user's slush bucket. She says that when they click on the link they only see the report headings and not the pie graph. If they use the URL for the report in SNOW it works, just not the published link. The error is No Data to Display Is this related to ACL issues? I am very new and my developer is away so I am not sure how to check. Thanks in advance.

[kmoussa]

According to this article, maybe it's to do with Business Rules?

Publish a report

[kmoussa]

Still no data to display when using incognito mode.

[Adam Stout]

Then it sounds like there is a BR or ACL preventing access to non-logged in users.     You have to track that down if you want to have data in the published report.   But be very careful as this was probably locked down for a reason and you would need to remove these protections to publish it.

[Adam Stout · Accepted solution]

Publishing a report exposes the report to users not logged into the instance.   However, if there are ACLs, they are still enforced.   If the report shows data from tables that are secured with ACLs, you could end up with this result.   If you remove the ACLs, be sure you are OK with everyone with the link being able to see that data even if you do not know who they are.

[kmoussa]

Thanks Adam. If this is the case what is the standard practice for ACL's for the Incident table? They are publishing to a group only but obv. the Incident table is being used by the whole department, so wouldn't want it to be made public.