Quantity of ticket received during a period of time

[renzoiemma]

Hi,

I want to know if there is any way to have the amount of tickets received during a period of time like 8 am to 5 pm. On the other hand based on the same report filter only the tickets where was assigned for the first time to a respective group. The idea is have the exact amount of ticket assigned to my group (CHG, INC, RITM, etc) in the month, week, day or even for short periods of time.

Thanks and regards,

Renzo

[e-shoppers]

you can try the incident_metric and sc_req_item_metric which give the details about when was the ticket opened and assigned to the first group, as well as when was it reassigned to other group and how long it was held by the first group before reassignment etc., add reassignment count >=1 then add addition filters to satisfy your search:

[renzoiemma]

Unfortunately I don't have access to those tables. If you say that there is what I want I will try to get access. Thanks