Report for a count of Updated Tickets

[Monica Burgess]

I know I can get an overall updated count but the requirements are tricky. Since this is a billable report, meaning this is for our vendor who get paid differently based on tickets opened, updated, and resolved. I am able to get opened and resolved counts but I am having trouble with updated. The vendor will update tickets multiple times and I only want to get a count for one time. Tasks can be even trickier because if they update the request, the requested item, and a task associated it should only count as one. 

[nayanawadhiya1 · Accepted solution]

Hello,

There is a field on the Task table called Updates which will give you a count of the number of updates on an Incident, Problem, or Change record; I would add it to the list view and not the form view.

[Tracy Davis]

can you do a count on where the 'Updated' field is not null?  This field just records the date of the last update so you may just be able to get a simple count by using this field.

[nayanawadhiya1]

Any update on this?
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