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Change Group By Field Label in Reports

Shambo
Kilo Expert

‎05-31-2018 02:29 AM

Hi,

As per client requirement I need to show Incident and RITMs group by Closure Codes.

Since I used Task field , I dot walked to the respective fields for Incident and RITM and found that they have 2 different Closure Codes.

Closure Code for RITM

Closure code for Incident.

Is there any way I can change the label in the report like REQ Closure Code or INC Closure Code so that it makes sense to the customers.

 

Regards,

Shambo Maitra

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Jaspal Singh
Mega Patron
Mega Patron

‎05-31-2018 02:35 AM

Hi Shambo,

 

Changing the Label name for those tables is not possible but you can get a database view created & then change field values of database views using Language field. Link for Relabling a column after database creation would help.

 

Thanks,

Jaspal Singh

 

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