Coming from a previous ticketing system where the incident state totals were automatically calculated, I would like help with this feature to build a report to add to a Dashboard.
We have Client Totals based on incident state calculated as
I looked at Pivot Tables but they have the extra column that's not needed for (empty) in this case, and I would like the incident states to be in rows and their current totals to be counted.
Is this possible within ServiceNow?
I don't think that is possible.
There are some alternatives:
1. By creating a list widget you get a list of all widgets grouping by 'Incident State' and filtering
2. Creating a pivot table widget and having 'incident state' as the Row and applying the same filter.
I don't think that is possible.
There are some alternatives:
1. By creating a list widget you get a list of all widgets grouping by 'Incident State' and filtering
2. Creating a pivot table widget and having 'incident state' as the Row and applying the same filter.
