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‎03-10-2021 06:58 AM
We have a need to be able to search the Work Notes and Additional Comments fields for all our tasks. Is there a way to report on these fields?
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‎03-10-2021 07:24 AM
Hi,
you can create report on sys_journal_field which stores journal entries data
Apply filter as this
1) element - work_notes
2) name - your table name
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-10-2021 07:11 AM
One way to do it without reporting....is add the column "Comments and Work Notes" to your Task list (task table - task.list in navigator). If needed, change the filter to "ALL" if you want to see everything.
Then filter the Number column by *SCTASK
Then filter the Comment and Work Notes column by *whatever you need to search
You can then save this as a favorite and just change the "Comments and Work Notes" search criteria for whatever you need to search for. I typically search this way because it's simple and quick.
Please mark this response as correct and/or helpful if it assisted you with your question.
Steven
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‎03-10-2021 07:24 AM
Hi,
you can create report on sys_journal_field which stores journal entries data
Apply filter as this
1) element - work_notes
2) name - your table name
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-10-2021 07:33 AM
Currently, you can't report on the journal table because it's a system table correct?
Please mark this response as correct and/or helpful if it assisted you with your question.
Steven
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‎03-10-2021 08:04 AM