Script to get list of incidents based on categories

[Souvick A]

Hi Team,

I have a requirement to show the number of incidents based on categories. Can anyone help me with the script to show these records as it is below:

Hardware :12

Software : 3

Database : 23

Inquiry/Help : 40

Regards

Souvick

[Aman Kumar S · Accepted solution]

Hi @Souvick A 

Please use below script:

var incidents = new GlideAggregate('incident');
incidents.addAggregate('count', 'category'); // Add an aggregate to count based on category field
incidents.orderBy('category');
incidents.query();

while (incidents.next()) {
// Get the current category and count
var category = incidents.category;
var count = incidents.getAggregate('count', 'category');

gs.info('Category: ' + category + ' Count: ' + count);
}

[Souvick A]

Thank you Aman 

[Srimathi PM1]

Hi I need to display the incident numbers as well, could anyone help?? Like if software category has 4 incidents under it I have to display it like
Category software count 4
INC0001

INC0002

INC0003
INC0004

[imranmotad]

Hello @Aman Kumar S ,

Even I am also looking for the script to get the count of category and the incident numbers of that each as well. Can anyone help?

Thanks