Service Performance Analytics Dashboard – Relating Category and Sub-Category Filters in Zurich

[nithinsap20]

Hi Community,

I am working on a Service Performance Analytics Dashboard in the Zurich release and would like to understand whether it is possible to create a dependency between Category and Sub-Category filters.

Requirement:

• When a user selects a Category, the Sub-Category filter should automatically display only the sub-categories related to the selected category.
• This should work dynamically on the dashboard filters, similar to cascading or dependent filters.

I have reviewed the dashboard filter options but could not find a straightforward way to relate these two breakdown filters in the Zurich version.

Has anyone implemented this requirement successfully? If so:

• Is this supported out of the box in Zurich?
• Are there any recommended configurations, best practices, or workarounds?
• Does this require custom scripting or dashboard interactivity settings?

Any guidance or documentation references would be greatly appreciated.

Thank you.

[Dr Atul G- LNG]

Hi @nithinsap20 

https://www.servicenow.com/community/platform-analytics-forum/adding-dependent-filters-in-platform-a...

https://www.youtube.com/watch?v=OXqPnHWZL9A&t=1

I think this feature is not available in the Australia release.

[Tanushree Maiti]

Hi @nithinsap20 

Refer: Cascading filters on choice values on new Platform Analytics dashboards 

Create a cascading filter 

Set a filter to follow another filter in a many-to-many relationship 

https://www.youtube.com/watch?v=OXqPnHWZL9A&t=1s

https://www.servicenow.com/docs/r/now-intelligence/set-filter-to-follow-filter.html