ServiceNow Mobile App Usage

[tarungupta]

How can I know the number of users accessing a ServiceNow instance via ServiceNow mobile app (not the mobile interface)?

[adilrathore]

You can check the use from transaction logs data which is   kept in syslog_transaction table.

Check this discussion for details:

How can you determine who is using the mobile interface?

[Aditya Telideva]

try accessing stats.do

You should see like "Logged in sessions":

Servlet Statistics

Started: Tue Dec 15 09:23:55 PST 2015

Transactions: 918760

Errors handled: 169

Processor transactions: 236753

Logged in sessions: 1 (1150 active)

Maximum session concurrency: 1220

Session timeout: 0 minutes

CometD sessions: 1

Java security manager policy: Enabled

In Navigator you can search for Logged in users this should display logged in user and amount.

Let me know if this helps,

Aditya Telidevara

[shivanipatel]

Hi Tarun,

Perhaps any of the resources via this link can provide more information. https://docs.servicenow.com/bundle/helsinki-servicenow-platform/page/administer/tablet-mobile-ui/ref...

Best,
Shivani Patel

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