To create customized events in User Experience Analytics
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05-27-2025 01:59 AM
we would want to track the performance of the ServiceNow forms, wanted to leverage UI, however OOTB doesn't have multiple events related to catalog items.
I am not a technical person to create event, would want to know basic requirements to create an event and related properties.
Is there any other way to track the performance other than creating the new event
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06-10-2025 02:22 PM
At this time, the only way to add custom events for tracking with User Experience Analytics is to script it. You can find documentation on that here: https://developer.servicenow.com/dev.do#!/reference/api/yokohama/client/SNAnalyticsClientAPI