Unable to receive notifications for targets and thresholds

KetakiA
Tera Contributor

3 weeks ago

We created many indicators for business purpose and have setup targets and thresholds for required ones. However I want to receive some alerts or notifications about reaching the target, nearing the threshold etc. I have added a few users in "Responsible Users" list for the target. The schedule of the "Check PA Target" notification is set to Daily and the time is also setup. The Notification "PA Targets Notification" looks to be active. I followed the same steps as mentioned in the documentation for Targets and Notifications for ServiceNow Zurich instance but still cannot see any email in my inbox or in ServiceNow Outbound Outbox. I even tried to setup "Responsible User" field in the "Whom to Receive" section in the notification but no luck.

 

What am I doing wrong?

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Itallo Brandão
Tera Guru
In response to KetakiA

2 weeks ago

Hi @KetakiA ,

Yes, you can! You don't need to wait.

Since your data is Monthly, follow these quick steps to ensure a valid test:

  1. Simulate a Breach: Go to Performance Analytics > Scoresheet, find your indicator, and manually update the score for the current month to a value that meets the target. (This forces the system to see "fresh" data).

  2. Run the Job: Go to System Definition > Scheduled Jobs, open "Check PA Targets", and click the Execute Now button.

  3. Verify: Check your email or the Event Log.

If this solves your issue, please mark it as Accepted Solution.

Best regards, Brandão.

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