User Experience Analytics - User Data and Consent Text

[Giuliana Martin]

Hi,

We were reviewing the user experience analytics plug-in that is available and had some questions. I was hoping someone might know the answer to the below: 

For the user experience analytics, is there a way to mask the employee number/employee name for reporting purposes?

The documentation indicates that some users, based on their location, receive a consent message. Can you change the placement of the notice such as adding it in the footer or will it only be a pop-up message?

"When launching the application for the first time, users located in the European Union, UK, or Switzerland are prompted to select whether to consent to analytics tracking. US users are automatically opted-in for tracking, by default. Non-EU/non-US users see a notice of enabled analytics tracking. A user’s location is defined by user’s IP address."

[Luke Van Epen]

The employee information is already masked, users are displayed as hashed user IDs, so you wont know exactly who it is from the analytics themselves. 

You can't change the popup message, it's a legal requirement and black-boxed into the app.

I stand corrected, my google-fu failed me https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/modif...

[Giuliana Martin]

Hi Luke,

As employee information is already masked, will we have access to some basic employee information for reporting, such as department, union membership, etc.?

Thank you,

Giuliana

[Zahi Boussiba · Accepted solution]

Hi Giuliana,

It is possible to change the text that appears in the popup.

Please review this link:

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/build/service-portal/task/modif...

You can also review how users are tracked in UX Analytics:

https://docs.servicenow.com/bundle/sandiego-now-intelligence/page/administer/user-exp-analytics/conc...

Kind regards,

Zahi

[Giuliana Martin]

Hi Zahi,

As the users are automatically hashed, will I be able to create reports and put these users in cohorts or funnels based on shared criteria such as department?