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02-29-2024 11:05 AM
Hi All,
I am having some trouble with my script. I am creating a incident from a ticket but I need to update a work note to the ticket with details of the created incident (something like Incident # has been created)
I am using "Incident [code]<a href="incident_url" target="_blank">INC_number</a>[/code] has been created. But that does not seem to be working and not redirecting to incident.
Could someone please advise on what I may be missing?
Solved! Go to Solution.

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02-29-2024 11:26 AM
@CJPeterson Update your worknote as follows.
current.work_notes = 'Incident [code]<a href="'+gs.getProperty('glide.servlet.uri')+'nav_to.do?uri=incident.do?sys_id='+sysID+'" target="_blank">INC_number</a>[/code] has been created.';
Hope this helps.
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02-29-2024 12:34 PM
Thank you @Sandeep, this worked
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05-30-2025 12:43 AM
Try this -
[code]<a href="">LINK</a>[/code]