Using hyperlink in work notes

CJPeterson
Tera Expert

Hi All, 

I am having some trouble with my script. I am creating a incident from a ticket but I need to update a work note to the ticket with details of the created incident (something like Incident  # has been created)

I am using "Incident [code]<a href="incident_url" target="_blank">INC_number</a>[/code] has been created. But that does not seem to be working and not redirecting to incident. 

Could someone please advise on what I may be missing? 

CJPeterson_0-1709233466137.png

CJPeterson_1-1709233500135.png

 

1 ACCEPTED SOLUTION

Sandeep Rajput
Tera Patron
Tera Patron

@CJPeterson Update your worknote as follows.

 

current.work_notes = 'Incident [code]<a href="'+gs.getProperty('glide.servlet.uri')+'nav_to.do?uri=incident.do?sys_id='+sysID+'" target="_blank">INC_number</a>[/code] has been created.';

 

Hope this helps.

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6 REPLIES 6

CJPeterson
Tera Expert

Thank you @Sandeep, this worked 

Faty
Tera Contributor

Try this - 

[code]<a href="">LINK</a>[/code]