Virtual Agent: Hide "Show me everything" button

[Ivan Delchev]

Hello,

Is there a way to hide the "Show me everything" button. Because of the large amount of topics that we have we want to restrict this button not to confuse the users. So our idea is to hide this button and only leave a welcome message and the chatbot to be waiting for user input.

Thank you!

[Ashutosh Munot1]

HI,

Go here and open this send topic picker.

Change code in below image to make it visible to specific role.

Thanks,
Ashutosh

[NaAs]

this will break it the VA NLU topic discovery

[NaAs]

Don't try to hide it, it is not recommended. The users should know what is the scope of the Virtual agent capabilities. Also, this button is responsible for triggering NLU topic discovery removing it will break it. 

[Chris D]

We're in the same boat as the OP with having a lot of topics which confuses users. After doing some analytics today on our VA usage (granted, just the past 7 days, to have a small enough dataset to export), we determined that only 20% of conversations start with the user clicking "Show Me Everything". Of those users, only 12% click a topic from the list - which I know for a fact they're not all choosing the correct topic. 12% don't do anything (overwhelmed maybe?) and thus time out. And 76% close the list and end up typing an utterance anyway - basically just wasting their time.

Add to this the fact that we get a lot of frankly garbage utterances (either really short/one word or really long) which are bad for NLU but still otherwise unpreventable, I'm strongly tempted to get rid of the Topic Picker and just replace it with a text input where I can do text validation and also get rid of the low value Show Me Everything.

As long as - after the text input - I do a script action to set that text input value to vaVars.global_search_text and then run vaSystem.topicDiscovery(), would that truly break NLU?
I think this would unfortunately also get rid of Promoted Topics which seems to me like the only thing that would be actually broken.

I can understand it being not recommended, but I'm also not sure Show Me Everything is an inherent benefit...