why formula indicators's contributing indicators have different indicator sources.

sunkarasath
Giga Contributor

yesterday

in indicator "% of published articles viewed" it used 2 indicators 1.total viewed articles 2.total published articles

being both are uses different tables for extracting records so they use different indicator sources instead of same indicator source  it is  worked , but i thought that we use same indicator sources for both indicators 

please any one explain these are executed internally on daily bases ???

sunkarasath_0-1769150070396.png

for this indicator we have 2 indicators have different indicator sources

 

sunkarasath_1-1769150134131.png

 

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PoonkodiS
Mega Sage

3 hours ago

Hi @sunkarasath 

Difference between view count and use count:

1.View count =No.of.times the user navigating to the URL (kb view) and loading the article

2.use count=how many times the KB article has been added to task records(incident,change)

 

what is knowledge (kb_knowledge)table:

The core Knowledge Base article table is 'kb_knowledge'. This has who wrote the article, where it is published, what it is about, and what it contains.( category, short description). The statistics around the article generally come from other tables.

 

what is knowledge_use(kb_use) table:

The view count of the knowledge article is typically tracked in knowledge_use table

 

How sys_view_count and kb_use table works:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0817930

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0718592

 

Hope this helps,

Poonkodi

 

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