I upgraded my PDI to Zurich the other day. On logon I now get a message saying ServiceNow plan on enforcing MFA for logins into the PDI:
I setup an authenticator app for an account and am able to use it to login. The next time I go to login I have issues: I enter my username and PW, the screen redirects to the MFA 'enter code' screen, then it automatically redirects me back to my logon screen.
The redirect is happening a split second after it hits the 'enter code' screen. I'm not getting a chance to enter said code.
Using the Admin account i was able to login as I don't have MFA setup for it yet. I've deleted the MFA for the user, set it up again, but find the same issue.
Other things I've tried:
- I've disabled on all plugins on the browser
- Cleared any saved browser plugins for the PDI and toggled off the autofill
- Tested in incognito mode
- Tried another browser
- Tried from a non work computer
- Refreshed the instance
- Checked skip logs for the Zurich upgrade
Regardless of what I try, the 'enter code' screen only shows for a split second and I get redirected back to the ESC login page.
I set the browser logs to preserve and am not seeing any errors there either.
Has anyone else experienced this? Any suggestions of what to try next?
For the time being i can use the instance with my Admin account as i haven't setup MFA for it. In a few weeks though I'll be forced to setup MFA for all account, at which point I wont be able to use the instance.
