In this installment of the Process Mining Academy we focus on Multi-dimensional Process Maps. Many workflows are a series of interconnected processes and in order to understand where the inefficiencie...
In this installment of the Process Mining Academy we focus on Automated Findings. Automated Findings are complementary to the existing rule based Finding Definitions you are familiar with from the out...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
One of our missions with ServiceNow’s Process Mining solution is to provide end to end visibility into all processes whether they be running on the ServiceNow or not. And that is a reality. Any and al...
In this installment of the Process Mining Academy we focus on the ability to apply ServiceNow's in-platform Process Mining to processes that are running external to the ServiceNow platform. We cover w...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
In this installment of the Process Mining Academy we invite James Ramsay, Director of Product Management, to cover Process Mining for Strategic Portfolio Management. As of the Vancouver release Servic...
I just finished reading a book called the “The Right Call” by Sally Jenkins. The book is focused on what sports can teach us about work and life. I came across a story that resonated with because it m...
In this installment of the Process Mining Academy (formerly Process Optimization) we cover some of the enhancements to ServiceNow's in-platform Process Mining solution in the Vancouver release. New au...
With every ServiceNow release, I like to learn a little bit about the city the release is named after. I’ve been to Vancouver, so I have some real-world experience for this one. On my visit, I started...
This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Th...
In this installment of the Process Optimization Academy we focus on the process mining histogram that is available within the Analyst Workbench. The interactive histogram capability helps us identify ...
In this installment of the Process Optimization Academy we focus on Performance Analytics Templates. Performance Analytics Templates allow process stakeholders to process mine in an ad hoc fashion fro...
This post is part of the Process Optimization Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Th...
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