In this installment of the Process Mining Academy we explore the Process Mining project guided setup experience that was introduced in the Washington D.C. release. Process Mining Product Manager, Dami...
In this installment of the Process Mining Academy we spend time debunking some common Process Mining myths. Discussion topics include answers to questions like "How mature of a ServiceNow customer do ...
Summer is here and for many of us that means some vacation time. Summer on Long Island means spending some time at the beach. I wouldn’t say I’m a beach person, but I enjoy a morning walk on the beach...
In this installment of the Process Mining Academy Rozmin Parpia, Process Mining Product Manager, focuses on a very important but somewhat under utilized aspect of Process Mining - the finding defintio...
There is a plenty of content out here in the ServiceNow community focused on our in-platform Process Mining solution. We thought it would be good to consolidate some of it into single post for those o...
In this installment of the Process Mining Academy we focus on how to get end-to-end visibility into processes that contain both ServieNow process data and process data generated by applications outsid...
In this installment of the Process Mining Academy we focus on how to empower more people in the organization with Process Mining insights by embedding process mining insights and improvement opportuni...
“The whole is greater than the sum of it’s parts” – Aristotle One of the advantages to doing anything on the ServiceNow platform is that you have an ever growing landscape of capabilities at your disp...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
In this installment of the Process Mining Academy we review the Process Mining enhancements in the Washington D.C. release. From an overarching product perspective we are focused on accelerating our c...
To my fellow Process Mining enthusiasts, For each ServiceNow release, I explore the city it is named after and attempt to draw parallels to our Process Mining enhancements. With Washington D.C., the c...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
In this installment of the Process Mining Academy we focus on Process Mining for Creator Workflows (or custom applications created with App Engine). ServiceNow customers create new experiences and dig...
Location, Location, Location I’m sure many of you are familiar with that refrain. In real estate that mantra means that even if homes are the same size and have many of the same (or identical features...
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Who is really breaching your SLAs - Process Mining...
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Point ServiceNow Process Mining to Knowledge Base ...
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Process Mining Academy #36 - Process Mining for CS...
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How to uncover AI agent use cases with the HR Case...
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How to use the Process Mining Evaluation Project i...
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The Unexpected Similarity Between Thanksgiving and...
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Process Mining Academy #30 - Process Mining for Un...
