In this installment of the Process Mining Academy we focus on how to get end-to-end visibility into processes that contain both ServieNow process data and process data generated by applications outsid...
In this installment of the Process Mining Academy we focus on how to empower more people in the organization with Process Mining insights by embedding process mining insights and improvement opportuni...
“The whole is greater than the sum of it’s parts” – Aristotle One of the advantages to doing anything on the ServiceNow platform is that you have an ever growing landscape of capabilities at your disp...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
In this installment of the Process Mining Academy we review the Process Mining enhancements in the Washington D.C. release. From an overarching product perspective we are focused on accelerating our c...
To my fellow Process Mining enthusiasts, For each ServiceNow release, I explore the city it is named after and attempt to draw parallels to our Process Mining enhancements. With Washington D.C., the c...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
In this installment of the Process Mining Academy we focus on Process Mining for Creator Workflows (or custom applications created with App Engine). ServiceNow customers create new experiences and dig...
Location, Location, Location I’m sure many of you are familiar with that refrain. In real estate that mantra means that even if homes are the same size and have many of the same (or identical features...
In this installment of the Process Mining Academy we focus on Multi-dimensional Process Maps. Many workflows are a series of interconnected processes and in order to understand where the inefficiencie...
In this installment of the Process Mining Academy we focus on Automated Findings. Automated Findings are complementary to the existing rule based Finding Definitions you are familiar with from the out...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. These po...
One of our missions with ServiceNow’s Process Mining solution is to provide end to end visibility into all processes whether they be running on the ServiceNow or not. And that is a reality. Any and al...
In this installment of the Process Mining Academy we focus on the ability to apply ServiceNow's in-platform Process Mining to processes that are running external to the ServiceNow platform. We cover w...
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Process Mining Academy #36 - Process Mining for CS...
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Process Mining Academy #30 - Process Mining for Un...
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