Process Mining Academy #34 - What's new for Process Mining in the Yokohama release

[dangrady510]

In this installment of the Process Mining Academy we dig into all of the enhancements in the Yokohama release.  We cover the new evaluation projects for HR and Customer Service cases, the guided set up experience for process configuration records and Process Mining's first Now Assist skill - Work notes summarization.   There are a number of other important updates in the release, we cover the all and provide live demonstrations in this session.

If you'd like to read about the enhancements you can use this blog post .

If you are interested in more details about the Process Mining evaluation project in your instance check out this recording.

You can find previous Process Mining Academy sessions or register for future sessions here 

Here is some additional Process Mining content that you might want to check out next:

• Guide to getting started with Process Mining
• What workflows (ITSM, CSM, HR, etc) is Process Mining available for? (Spoiler, ALL OF THEM)
• How to create your first Process Mining project (Washington DC experience)
• Planning your ServiceNow Process Mining program
• How to use Process Mining to identify process improvement opportunities
• Process Mining FAQ
• Process Mining Academy
• Am I ready for Process Mining?
• Benefits of running Process Mining in a production environment
• Why behind the KPI:  How Process Mining complements Performance Analytics
• Process Mining for external process data
• Automated Findings