
dangrady510
ServiceNow Employee
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2 hours ago
In this installment of the Process Mining Academy we review the enhancements in the Zurich release. AI powered Improvement Opportunity Highlights and Playbook generation, Task Mining, Touchpoint and Idle Time Metrics, and more. Get up to speed with all the enhancements so you're ready when you upgrade. The session includes detailed descriptions as well as live demonstrations.
You can find previous Process Mining Academy sessions or register for future sessions here
You can find the accompanying blog post here
Here is some additional Process Mining content that you might want to check out next:
- Guide to getting started with Process Mining
- What workflows (ITSM, CSM, HR, etc) is Process Mining available for? (Spoiler, ALL OF THEM)
- How to create your first Process Mining project (Washington DC experience)
- Planning your ServiceNow Process Mining program
- How to use Process Mining to identify process improvement opportunities
- Process Mining FAQ
- Process Mining Academy
- Am I ready for Process Mining?
- Benefits of running Process Mining in a production environment
- Why behind the KPI: How Process Mining complements Performance Analytics
- Process Mining for external process data
- Automated Findings
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