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In this installment of the Process Mining Academy we review the enhancements in the Australia release. Intent and Activity Analysis, Process Mining for Playbooks, closed-loop AI agent creation, Mining Agentic Workflows, new automated Improvement Opportunities, Transition Filter enhancements, a new Security Incident Evaluation Project, and more. Get up to speed with all the enhancements so you're ready when you upgrade. The session includes detailed descriptions as well as live demonstrations.
You can find previous Process Mining Academy sessions or register for future sessions here
You can find the accompanying blog post here
Here is some additional Process Mining content that you might want to check out next:
- Guide to getting started with Process Mining
- What workflows (ITSM, CSM, HR, etc) is Process Mining available for? (Spoiler, ALL OF THEM)
- How to use the Process Mining Evaluation Projects
- Process Mining for Agentic Workflows
- Process Mining Academy: Task Mining
- Process Mining Use Case Series
- Process Mining FAQ
- Planning your ServiceNow Process Mining program
- Benefits of running Process Mining in a production environment
- Why behind the KPI: How Process Mining complements Performance Analytics
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