Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the real world.
Minute 16: Approval Bottlenecks
Your approval workflows exist for good reason — governance, compliance, cost control. But over time, they quietly become the biggest source of delay in request fulfilment.
Process Mining shows you exactly which requested items (or other records) are stuck waiting for approvals, which approvers or groups are contributing most to the delay, and whether your approval steps are actually adding value or just adding time.
Use breakdowns to pinpoint slow approvers and communication channels. Use variant analysis to compare paths with multiple approval steps against those without. Then decide where approvals can be removed, automated, or rerouted accelerating turnaround without sacrificing control or compliance.
Stop assuming your approvals are efficient. Mine the process and find out.
Want to go deeper?
Process Mining for Approval Bottlenecks
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