Welcome to Process Mining in Minutes, a new video series covering real use cases across ServiceNow agentic and deterministic workflows. Each minute is short, focused on a single outcome, and built around how Process Mining actually gets used in the real world.
Minute 3 : Multi-Hop Analysis
Work bouncing between teams before it gets resolved is usually called a people problem. It's almost always a routing problem. The fix is completely different.
Multi-hop Analysis shows you exactly which work is touching multiple groups before closure, which transfer patterns are most common, and why reassignments are happening. AI-powered work notes analysis surfaces root causes at scale so you know where to act.
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