How to enable process mining on customized tables?

Wagner Nunes · ‎11-19-2025

My current implementation of Process Optimization (sn_po) allows process mining only on ITSM tables (incident, problem, change_request, etc.). Do I need an additional license, or would upgrading to a newer Process Mining plugin be sufficient?

Dan Grady · ‎11-20-2025

Best thing to do would be to connect with your account team on this topic and your entitlements. From a technical perspective you can definitely apply Process Mining to custom applications and tables. This Academy session details how that would work. https://www.servicenow.com/community/process-and-task-mining-blog/process-mining-academy-22-process-...

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Dan Grady · ‎11-20-2025

Best thing to do would be to connect with your account team on this topic and your entitlements. From a technical perspective you can definitely apply Process Mining to custom applications and tables. This Academy session details how that would work. https://www.servicenow.com/community/process-and-task-mining-blog/process-mining-academy-22-process-...

Wagner Nunes · ‎11-21-2025

Thanks a lot! I'll contact my account team.