Best Practices for Implementing ITSM in ServiceNow

Hello everyone,I’m currently working on implementing IT Service Management (ITSM) within ServiceNow for my organization and would love to hear from those who have experience with this process.What are some best practices or key considerations you rec...

SOW: Need report data on landing page: SD Interactions,All Active Tasks, Last 10 incidents

Hello All,Please help me in the transition process of Agent Workspace to SOW, I Need to report: Service Desk Interactions,All Active Tasks, Last 10 incidents as in the Agent Workspace landing page to the SOW landing page. Is this possible?

Remove "Personalize Form" from "More Form Option" menu on the Interaction Record of SOW

Hello Everyone,We had a requirement to Remove "Personalize Form" from "More Form Option" menu on the Interaction Record of SOW. I've tried to copy the page in UI builder and disable it,but that didn't work. Please help

Assignment group Deactivation

Hi Everyone, I want to deactivate the existing assignment Groups using from past 6 years whicjh tables we need to cross verify before deactivate that group except Itil (incident , problem , change, knowledge, catalog).Regards,Manikanta. Kota

My New Instance gets into maintenance

Hi, I have requested multiple instances. Every instance of mine goes into maintenance and does not active again. Since its PDI, not able to raise a ticket. Can someone help me on this to avoid losing my work in my PDI?

Xanadu Release notes - Upgrade from Washington DC to Xanadu - Embed catalog items in 3rd Party Sites

Ran across the below in Xanadu release notes for upgrade from Washington DC here (Combined Service Catalog release notes for upgrades from Washington DC to Xanadu (servicenow.com) Embed catalog items in your third-party websites.In clicking through f...

Now Assist Kill Kit activation

Hi all, Please provide some support on how to activate the Now Assist Skill Kit.Our business demo instance is up to date (Xanadu), and has all Gen AI plugins updated to the latest versions however I can't see the sn_skill_builder.admin role to added ...

Is Service Now good for Product Life Cycle Management

Do we have any module available for Product management Life Cycle in Ask NOW

Vendor information was not found, upload function is disabled for this instance.

Vendor information was not found, upload function is disabled for this instance i'm getting this while i''m click publish button in servicenow studio.

Worst experience I have ever had.

This program is by far the worst I have ever used. It is absolutely NOT user friendly, it's too busy with too many screens for a simple work order tracking and management program. You have managed to take a simple tracking program and turn it into so...

##BuildWithCreatorStudio challenge

Hello Everyone,   Just wrapped up the #BuildWithCreatorStudio challenge! Thrilled to unveil my new appointment booking app—designed to revolutionize doctor visits. No more paperwork or phone calls; this app handles it all with ease! I am excited to ...

Invoice Data Error Handling notification

Hello Team, We want to create Invoice Data Error Handling notification. The idea is that invoice poor data quality should trigger the notification. We have defined some mandatory fields like "Invoice reference number", "Amount", "Invoice issue date"....

What should trigger Invoice Data Error Handling notification ?

PDI Offline

I am getting the following error- "Service Interruption: This instance is unavailable" when I try to login in to my instance Service Interruption: This instance is unavailable. My instance id is https://dev205484.service-now.com/.