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Forum Posts

hr agent form changes

Hi  1. IN HR agent workspace after selecting user record and click on next button we can able to see user preview record in that I need to edit columns how to edit  line employee number and email like i need to add move ? PFB screen shot   2. IN HR a...

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Validation for start date not working as expected

Hi ,I have a record producer and have field as start date of Type date . I wanted to add a validation as we cannot select past date . It should only allow to select present date and future dates . I have written below catalog client script for it :fu...

Jaya9 by Tera Contributor
  • 1431 Views
  • 2 replies
  • 1 helpfuls

Details of syslog ACL Changes in the Yokohama Release

Hi,I would like to know more details about the syslog ACL changes in the Yokohama release.I have read the Yokohama Release Testing Preview (RTP) release notes for KB1710533.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB171053...

_odamai_ by Kilo Sage
  • 2590 Views
  • 1 replies
  • 1 helpfuls

S2P Architecture

Hi Folks, Since i am new to S2P (Source-to-Pay) module hence i need to understand its common architecture. Did anyone work on S2P and has its architecture to understand it better, then please share ? Thanks in advance.

Resolved! Open URL links in new tab by default

Is there no way for a SN user to set all links to open in a new tab? Every other product in the world gives you the option....except Atlassian. There is no right click option via any browser or in the dropdown lists. This is incredibly frustrating. R...

rsheeley by Tera Contributor
  • 2769 Views
  • 5 replies
  • 0 helpfuls

About to implement !

Hello,We are about to implement ServiceNow as a ticketing tool for our HR team (so any HR related question coming from employees and all sorts of HR forms).What are you must do and must not do while implementing ?Thank you !

acorbeil by Tera Contributor
  • 677 Views
  • 2 replies
  • 0 helpfuls

Resolved! Preparing for CSA exam, Xanadu is coming January 15

So currently, I am reading ServiceNow Administration Fundamentals: Participant Guide (Vancouver) version. I had rescheduled my exam plenty times as I can't focus during the holidays. The thing is, Xanadu will be released this January 15, I want to kn...

vanessalcmo by Tera Contributor
  • 4667 Views
  • 6 replies
  • 5 helpfuls

Edge Encryption Plug in for Xanadu Release

Hi Every one. Hope all are doing well. I am trying to implement Edge Encryption in Service now PDI. But in the available plug-ins, edge encryption plugin was not available to install. PDI was already upgraded to Xanadu Version. Can anyone has informa...

RMK by Tera Contributor
  • 2290 Views
  • 7 replies
  • 2 helpfuls

Resolved! Caller field New Incident vs Updating caller field

Hello,Working getting our PROD enviroment fully functional.Ran across this issue -when opening a new incident the caller field has 4262 options vs 1882 when trying to updated the caller field.What am I missing here any help is greatly appreicated.I g...

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Garygman by Tera Contributor
  • 967 Views
  • 1 replies
  • 1 helpfuls

Help with ATF steps in related list

I am a Newbie and hoping to get assistance with what seems would be an easy ATF test to create.The objective is to simply insert/open an Incident record, and then add an item to the affected CI (related) list.I can confirm the list is visible on the ...

TStimple by Tera Contributor
  • 1364 Views
  • 3 replies
  • 0 helpfuls

Survey generating error message

Hi Team, Please help after the Servicenow Xanadu Patch 5 we are facing issue The STARK Group Service Desk Survey gets generated whenever the incident or request is closed https://starkdev.service-now.com/now/nav/ui/classic/params/target/asmt_metric_t...

RundraG by Tera Contributor
  • 565 Views
  • 1 replies
  • 0 helpfuls