which is correct
what is the purpose of Service Level Agreement (SLA) Management?To define the hierarchy of servicesTo measure and report on the performance of IT servicesTo manage software licensesTo automate the incident resolution process
Forum Posts
Duplicate Now Virtual Agent Teams notifications
Hello,We've completed Teams integration and Configured VA provider notifications. Although, each notification sent twice: in ServiceNow for Teams App (Chat tab) and in DM from Now Virtual Agent. Is there a way to disable DMs from Now Virtual Agent an...
Missing filed set called “Alert” in the our instance
When we open any alert in Service operations workspace.. there is a field under details called 'Alert' which is missing in our dev instance. How to fix it. Please assist.
Resolved! ServiceNow to SailPoint data integration
I would like to link data from Servicenow to SailPoint.It is difficult to find documentation on how to do this, so we would like to know if there are any records or functions that are needed.The image would be like passing data through a flow action...
Resolved! what is the correct choice
In ServiceNow, what is a "Scoped Application"?An application with limited functionalityAn application designed for a specific business unit or groupAn application that enforces strict access controlsAn application with restricted access to specific t...
Resolved! can anyone help me with this
Which ServiceNow application is used for managing and tracking project-related activities?Service CatalogProject Portfolio Management (PPM)IT Service Management (ITSM)Knowledge Management
ServiceNow go-live - Missed planning / development stages
I started an ITAM position for an organization that went live with their ServiceNow instance 2 weeks after I started working for them. What are some suggestions to get me up to speed? What access should I request for managing CI's and CMDB as it re...
Service Operations Workspace List Configuration
A field set “Alert” is missing in service operations workspace 'List' view in our development instance, how to configure.
Learning Videos
New to this portal, where can I find good you tube videos around ServiceNow capabilities? Thanks
Unexpected non-whitespace character after JSON at position.. error is appearing while executing test
Hi, While executing an ATF test I am facing this error "Unexpected non-whitespace character after JSON at position....", could you please suggest any solution
Can we call a business rule from script include
Is there a way we can call business from the script include.
Error: Index 0 out of bounds for length 0 in Xanadu Upgrade
Hi,I am testing a SAP S4 HANA RFC action on the Xanadu Instance. It is a POST method action. It is working fine in the Washington Instance with both Standard and Custom BAPI. Whereas, in the Xanadu instances, it is throwing an Error with the Custom B...
Resolved! Override display value IS NOT WORKING
Hello allWe've Epic field on story table, and also there is a sys_dictionary_override for Short Description field on rm_epic table to Override display value, but still it's displaying a epic number on story table. Any assistance in resolving the iss...
Incident form shouldn't allow user to put the same ID for Change request and Caused by change fields
Hello all,I want to implement ATF - on the incident form, where user shouldn't be able to put the same ID for Change request and Caused by change fields.If we give some X value to the change request field and the same value to the Caused by change f...
elevated role to an application
i created role with elevated privilege and assign to an application and a user but by impersonating with other user i cant see the application assigned by role