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Hi, I have been tasked with making changes to our customer community which is hosted on ServiceNow forums. I am wondering if there are any customer stories or best practices that can help me on this journey. I was unable to find ones related to comm...
I am stuck in the below task of Performance Analytics (PA) Simulator - Micro Certification, and not sure how to change the Run As activity, can someone help Daily Collection ActivationNavigate to the list of Performance Analytics data collection jobs...
I have a roadmap or product feature question: Will assessments/questionnaires natively support multiple user responders any time in the near future? We have use cases where we want the same assessment instance needs to be shared with a defined list o...
I want a dashboard on snow that shows response time of our agents when a ticket is assigned to a specific assignment group. I would need how fast each group member reacts on each incidents, like ticket created 1am, group member adds comment at 2am, h...
HRSD New gen Generative AI Adoptions and and key trends at par with ServiceNow and Other key ERP like( SAP, Oracle and Workday) how we are faster and better ??
I have a requirement where whenever additional comments are added, script include will send those comments to third party. Is there any identifier on case through I can identify if any additional comment so that BR which calls the script include can ...
Hi everyone,I’m curious about the different tools people use when implementing IT Service Management (ITSM) solutions. Specifically, I’d like to know:Do you primarily use ServiceNow for ITSM tasks, including its Service Portfolio Management (SPM) cap...
<p><span>Hello Community,</span></p><p><span>there is a catalog item, I hava four variables in it, and they use the same onChange() in <em>catalog client script</em>,</span></p><p>( The same code is used in each of the <span><em>catalog client s...
Hi, anyone who have found release notes for Xanadu that are divided into product families? The release notes I found I need to click into one and every product/feature to see if there are any changes. Most of them seems to not have any changes includ...
Hi, Wondering correct model category to use for portable MFA device - something like this Yubico Authenticator App for Desktop and Mobile | Yubico What approach are others using for this sort of thing - recording / tracking separately or I supposed c...
I am interested in talking to anyone who has implemented the Employee News feature in their ServiceNow knowledge portal? We have some interest from our communications team to explore using this feature and I am keen to talk to someone using it to see...
Hello, I haven't been on the Nowplatform for 9 months now. I'm due to take the CSA Exam in November and was wondering what release is the most recent csa exam based on. Where can I find the ebook for that and other resources to prepare as well. Thank...
