Collaborative Work Management (CWM) Advanced

andit
Tera Contributor

‎05-05-2026 09:49 AM

Hello, I am reviewing the store description and product documentation of CWM and CWM - Advanced...? I am not noticing a difference, they look the same. I might be missing something-- can anyone explain the difference between the two?

 

Much appreciated, thank you!

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Tanushree Maiti
Tera Patron

‎05-05-2026 10:02 AM

Hi @andit 

 

Check the version history details - you can get the difference from here: Collaborative Work Management - Advanced release notes 

 

reference for related links:

CWM: Connected Work FAQs

MIgration guide for team level agile from Agile Development 2.0 to CWM

https://www.youtube.com/watch?v=kI0bkrKt2QE&t=31

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Get Started with Collaborative Work Management (CWM)
Get Started with Collaborative Work Management (CWM)
youtube.com/watch?v=kI0bkrKt2QE&t=31
Join us for an introduction to Collaborative Work Management (CWM) on ServiceNow. This session will guide you through the key features and benefits of CWM, providing insights on how it helps teams collaborate more effectively, streamline workflows, and drive greater productivity. Whether you're ...
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andit
Tera Contributor
In response to Tanushree Maiti

‎05-06-2026 12:07 PM

Hi Tanushree!

 

Thanks for your response. The release notes only explain that this new advanced version has been introduced based on product tier changes but i'm still not finding the clear differences between CWM and CWM advanced. What is included in CWM advanced that is not included in CWM?? What makes it advanced??

 

All of the documentation explains the functionality of regular CWM. Not the differences between the two versions...

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