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‎02-13-2024 01:05 AM
Hey community,
I'll get straight to the point.
I guess we all have read due to ServiceNow Communications by now that v3 will be no longer be supported in the future.
However, my question is; How can I check if my knowledge base here is still v3 or not?
Is there anything I can check?
E.g. if I go to the KB Suffix in Portal, I do SEE all my articles and knowledge bases. But Portal > Knowledge Bases is completely empty for me.
What can I do to check what exactly I need to do? How can I check if all my articles are eligible. Where is the documentation that shows how to migrate articles properly to the new knowledge base?
The issue is that our instance got implemented by a ServiceNow partner, however, we are taking care of it now as good as we can. Sorry to say but the documentations of ServiceNow on how to migrate etc are not really helpful.
I'll be happy for every answer you can give me, since I am going in circles it seems.
Thank you!
Regards
Elena
Solved! Go to Solution.
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‎02-13-2024 01:44 AM
Thanks @ehgebla ,
I could be wrong, but did you mean that the Knowledge Management v3 homepage will be deprecated not the knowledge base?
Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for future deprecation. It will be hidden and no longer activated on new instances but it will continue to be supported. The Knowledge Management Service Portal provides the latest experience for this functionality
By the looks of it, the Knowledge Management SP will still provide the same capability so it won't be an issue. Also, have a look at this article -
There is a good video in a comment added by a ServiceNow employee.
If you are still struggling with this, raising a Support case would be good as well.
Thanks
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‎02-13-2024 01:12 AM
Hey @ehgebla ,
Found a solution from a previous article, hope it helps!
https://www.servicenow.com/community/now-platform-forum/does-anyone-know-how-to-tell-whether-a-parti...
Cheers
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‎02-13-2024 01:18 AM
Unfortunately, it doesn't as this is the comparision between v2 and v3. And v3 will be closed by March 2025 as far as I read it correctly. So it doesn't matter for me if it's v3. What I wanna know is, if the articles I already have can be used in the new knowledge base portal. Because they seem to be already there.
I'm a newbie on this topic as I didn't implement it by myself.
But thanks for the prompt answer anyways!
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‎02-13-2024 01:26 AM
No worries, can you please share the link where it says V3 will be deprecated by March 2025? I haven't seen this myself and am interested to know more. Maybe it will help to find the answer as well 🙂
Thanks
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‎02-13-2024 01:34 AM
Sure thing James!
https://docs.servicenow.com/bundle/washingtondc-release-notes/page/release-notes/now-platform-capabi...
I got a communication in Hi Portal saying I shall take action by March 2025, that's where my date came from.
Regards
Elena
