unable to login into the PDI

[viplavkumar]

Hello Community,

I'm trying to log in to my PDI, but when I tried to open my PDI, it's showing offline. I don't know what the problem is, but I tried with different browsers also. Still I'm facing the same issue.

It's showing something like, "We are having trouble opening your instant due to an internal error. We should have it fixed in a few minutes." It's showing that, but I can't see any solution.

I've been trying since this morning, and my PDI instant shows offline.

[Tanushree Maiti]

Hi @viplavkumar 

• Log in to the ServiceNow Developer Portal and check the instance action panel to see if you can force a wake-up.
• Try to make it online /wake up.
• If it is not get up after 5-6 days with continuous try,
• Release the instance and request for new one.

There is no support available for PDI.

Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes

[Aditya_hublikar]

Hello @viplavkumar ,

Don't worry buddy . You are not alone , this  same issue is faced my multiple users . But now getting this message 

After some time screen is loaded but instance went to offline .

 I think , we should wait for some time , its servicenow internal error  🙂 . Instance will  back  after some time .

If this helps you then mark  it as helpful and accept as solution.

Regards,
Aditya