Your instance is offline.
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10-16-2023 01:54 AM
This can happen when the instance is processing a request, undergoing maintenance, or having trouble connecting to the server.
how can i get my backup data from my old pdi ?

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10-16-2023 02:18 AM
@Krishna Nanduri backup from the expired PDI is usually kept for some time (duration not specified by ServiceNow, but personally I observed that it is kept for at least two weeks from the date of expiration of the previous instance), while requesting for a new instance you will get an option to restore it from the backup of the previous instance (if the duration of expiration has not crossed the two weeks duration).
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10-16-2023 02:32 AM

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10-16-2023 03:49 AM
Hi there,
If you can't access your old PDI, than unfortunately nothing you can do.
A few years back you could request a backup to put back if available. Though ServiceNow removed that option. It is advised to always backup your work yourself.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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10-16-2023 01:16 PM
Hi @Krishna Nanduri ,
Not a possibility. If you have lost your old PDI and haven't backed up your data, you can only request a new fresh PDI and start over. There is NO other solution.
if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
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