Setting-up Supplier Collaboration Portal

[KamyK]

Hi,

We are trying to develop a PoC on Source-to-Pay on our PDI. We are stuck where we are not able to set-up a new supplier in supplier collaboration portal. While adding a new member to supplier collaboration portal, after verifying the mail, we are not getting next email to set password. 

We are adding as a supplier primary contact with role sn_slm.contact. But when we are trying to log into the Supplier collaboration portal by impersonating that user then we are bot able to find him.

Thanks a lot in advance for your help.

[Rishikesh Bhalk]

Hi KamyK - Not sure how you are creating new suppliers and adding contacts to it. But if you want to setup a new contact you need to follow certain steps - Here are the details around the same 

https://www.servicenow.com/docs/bundle/xanadu-source-to-pay-operations/page/product/supplier-lifecyc...

Hope it helps

[KamyK]

Hi Rishikesh, Thank you for your response. Actually, the issue was that the sn_slm.admin role was not mapped to the supplier contact.

Now the issue is that when we are logging to the Supplier Portal impersonating that user and trying to raise any ticket, then the Supplier field is blank. It should show the Supplier's name for whom this user is mapped.

Can you please help.

[Rishikesh Bhalk]

Hi KamyK - Looks like the supplier field is a custom one and you've added it. To auto-populate this field you need to write a catalog client script -> on load. Just use gs.getUserId() and then getSupplier. Hope this helps

[KamyK]

Hi Rishikesh,

Thanks for your response. Supplier field is an existing field(OOB) only and we have not added it. It should automatically show the Supplier name for which the logged in user is the Primary Contact., which is not happening in our case.