Review Software Entitlements

Software entitlements are purchase records of your software. These are important foundational data that are important for correct license compliance position calculation. Essentially Software entitlem...

Installs requiring action on License work bench

When you run reconciliation, SAM Pro shows the software installs which are unlicensed, requiring action and ones that have been ignored from licensing. This provides indepth details to the SAM Manager...

Details of SaaS Subscription record fields on SAM Pro

ServiceNow SAM Pro supports multiple integrations with various SaaS software detailed here. However, depending on the type of SaaS product not all fields on the SaaS Subscription record on ServiceNow ...

Support on SAM Pro to determine and resolve issues

ServiceNow SAM Pro offers support to find and rectify these issues through 2 broad ways i..e. SAM Health check and Installs requiring action. Lets understand both these functionalities in detail. SAM ...

Review SaaS Subscriptions

SaaS Subscriptions are downloaded from respective SaaS portals such as Microsoft 365, Adobe, Zoom are many more. Check the List of SaaS Subscription integrations that ServiceNow SAM Pro supports. Once...

Common Configuration Issues on ServiceNow SAM Pro

SAM Teams sometimes perform a wrong configuration on SAM Pro on some of the data objects like Software Models, entitlements which lead to incorrect license compliance. In some cases, the quality of da...

Fixing the GAPs: A SAM manager's guide to fixing issues to achieve accurate license compliance

ServiceNow SAM Pro provides SAM managers and teams with a unified determination of license compliance and optimization needs. However, in some cases wrong configuration on the ServiceNow SAM Pro side ...

SAM Pro Best Practises

Although ServiceNow SAM Pro provides you tools such as SAM Health check or installs requiring action, it is important for SAM Managers to have step-by-step guidance on resolving issues with clear cut ...

Support for Microsoft SPLA Licensing on SAM Pro

What is SPLA? SPLA stands for Service Provider license agreement. It is a 3-year, pay-as-you-go licensing program that lets service providers and independent software vendors (ISVs) host Microsoft sof...

ServiceNow SAM Pro Data Model

The below data model diagram provides a high level data model followed by SeviceNow SAM Pro. This would help SAM managers and analysts understand the various data objects on SAM Pro and how data flows...

Webinar on 6/30 - ITAM for Financial Services: Confidence in Regulatory Compliance

Regulators are ramping up pressure on financial and insurance institutions to prove complete oversight of their IT asset estate. Join experts from ServiceNow and Calitii as they demystify the audit pr...

Help shape the future of Software Asset Management – join our research study!

Do you work in Software Asset Management (SAM)? We want to hear from you! ServiceNow is conducting one-on-one user research sessions to better understand the day-to-day tasks, challenges, and goals of...

JAMF integration

If you're integrating Apple devices into your CMDB, you're likely using a JAMF integration. JAMF is a platform that enables IT teams to manage Apple hardware—including macOS, iOS, iPadOS, and tvOS dev...

SAM - Business As Usual (BAU) Support L1, L2 and L3 Activities!

ServiceNow offers a Plug and Play solution for software asset management, and our focus should be on business-oriented data and the necessary configurations. The system has several configurations enab...