SAM Pro Best Practises

Although ServiceNow SAM Pro provides you tools such as SAM Health check or installs requiring action, it is important for SAM Managers to have step-by-step guidance on resolving issues with clear cut ...

Support for Microsoft SPLA Licensing on SAM Pro

What is SPLA? SPLA stands for Service Provider license agreement. It is a 3-year, pay-as-you-go licensing program that lets service providers and independent software vendors (ISVs) host Microsoft sof...

ServiceNow SAM Pro Data Model

The below data model diagram provides a high level data model followed by SeviceNow SAM Pro. This would help SAM managers and analysts understand the various data objects on SAM Pro and how data flows...

Webinar on 6/30 - ITAM for Financial Services: Confidence in Regulatory Compliance

Regulators are ramping up pressure on financial and insurance institutions to prove complete oversight of their IT asset estate. Join experts from ServiceNow and Calitii as they demystify the audit pr...

Help shape the future of Software Asset Management – join our research study!

Do you work in Software Asset Management (SAM)? We want to hear from you! ServiceNow is conducting one-on-one user research sessions to better understand the day-to-day tasks, challenges, and goals of...

JAMF integration

If you're integrating Apple devices into your CMDB, you're likely using a JAMF integration. JAMF is a platform that enables IT teams to manage Apple hardware—including macOS, iOS, iPadOS, and tvOS dev...

SAM - Business As Usual (BAU) Support L1, L2 and L3 Activities!

ServiceNow offers a Plug and Play solution for software asset management, and our focus should be on business-oriented data and the necessary configurations. The system has several configurations enab...

SaaS License Management – direct integrations overview

Introduction Software-as-a-service (SaaS) license management is the practice of promoting ownership, agility, visibility, and accountability of SaaS subscriptions used throughout the business. As a di...

Asset Management Roadmaps in Q2 - Register Now!

We are excited to offer additional viewings of our Asset Management product roadmaps this summer. Register at the below links to catch replays of the Q1 webinars , with our product team live on the ca...

What's New in the May Store Release for Software Asset Management

ServiceNow® Software Asset Management offers a cohesive platform for technical teams to optimize technology spend, mitigate risk, and automate software lifecycle processes. The May store release bring...

Automatically remove Microsoft 365 Licenses based on low usage using SAM Pro

ServiceNow SAM Pro helps optimize Microsoft 365 subscription usage by identifying underutilized and overlapping licenses. With this new capability, SAM administrators can now complete the full lifecyc...

What's New in Yokohama Release for Software Asset Management

ServiceNow® Software Asset Management offers a cohesive platform for technical teams to optimize technology spend, mitigate risk, and automate software lifecycle processes. By providing users with the...

Microsoft Server Software CAL Setup on ServiceNow SAM Pro

About CAL Client Access Licenses or CAL are a category of licenses sold by Microsoft that provide access to server software. Client Access Licenses (CALs) are applicable to server products licensed un...

License use analysis on SAM Pro

SAM Managers struggle to accurately assess the overall license consumption for software installations in SAM Pro. They also require a method to reconcile the total number of software installations for...