In this blog post, we’ll walk you through the process of requesting, installing, and verifying Software Asset Management (SAM) Professional plugins for your ServiceNow instance. We’ll cover the different SKUs available, the necessary plugins, and the suggested installation order to ensure a smooth setup.
For a deeper understanding of how to Request and Install Software Asset Management Professional Plugins, be sure to watch the “Ask a Ranger: Software Asset Management” video series Requesting Software Asset Management Professional Plugins
Understanding SAM Pro SKUs and Their Plugins
What comes with the different SAM Pro SKUs?
What comes with the different SAM Pro SKUs?
Software Asset Management Professional (SAM Pro) comes with various plugins that provide a range of functionalities. Here’s a breakdown of the key plugins available:
Publisher Packs
Additional Recommended Plugins
- Normalization Data Services (com.glide.data_services_canonicalization.config)
- SaaS License Management (com.sn_sam_saas)
- SaaS License Management Integrations (com.sn_sam_saas_integrations)
- Performance Analytics for SAM
How to Request SAM Pro and SaaS Plugin
To request SAM Pro and SaaS plugins, follow these steps:
- Log in to ServiceNow: Access your ServiceNow instance with appropriate administrative credentials.
- To access the Plugin Request Page, Go to System Applications > All Available Applications > All and search for the relevant plugins.
- Submit a Request:
- Find the plugin you need.
- Click Install or Request depending on whether it’s available for direct installation or requires a subscription.
- Complete the Request Form: Fill in the required details and submit the request. If you’re requesting plugins like com.sn_sam_saas, ensure you have the necessary licenses or subscriptions.
- Wait for Approval: Your request will be processed, and you may need to wait for approval before installation
Suggested Order to Install Plugins
To ensure proper functionality and avoid conflicts, follow this installation order:
- Base Plugins:
- com.sn_samp_master (loads all SAM Pro plugins in one step)
- com.glide.data_services_canonicalization.config
- Additional Functional Plugins:
- com.sn_sam_spend
- com.sn_samp_eng_app (for engineering applications)
- com.snc.samp_usage_sccm (if using MS-SCCM)
- com.snc.orchestration.client_sf_distribution
- Optional Plugins:
- com.snc.samp.enable.ml_normalization (for Machine Learning Normalization)
How to Verify SAM Pro Installation
After installation, verify that SAM Pro plugins are working correctly:
- Check Installed Plugins:
- Go to System Definition > Plugins.
- Search for the plugin IDs listed above to ensure they are installed.
- Verify Functionality:
- Navigate to the Software Asset Workspace to check if it loads correctly.
- Test the features of installed plugins (e.g., SaaS integrations, spend detection).
- Run a Demo:
- Perform a demo or test run to ensure all functionalities are operational and correctly integrated.
By following these steps, you can ensure a smooth setup and effective management of your Software Asset Management Professional environment.
Feel free to leave a comment or reach out if you have any questions or need further assistance!
2 Comments
