What's new in the store for IT Asset Management - 8.18 Release

[Bryan Blackburn]

New integrations for SaaS License Management 

As cloud computing continues to grow rapidly, SaaS is no exception. The applications companies rely on are increasingly difficult to manage. In fact, the average company has 975 unknown cloud services. Managing SaaS at scale—and minimizing sprawl—is now a business imperative.

ServiceNow SaaS License Management includes out-of-the-box integrations with popular applications you may be using today, providing deeper insights and publisher-specific metrics that help drive strategic business decisions when it comes to your cloud-based applications and services.  With regular store releases, we’re able to expand our list of OOTB integrations and in the August Store Release, we’re excited to announce integrations with Zendesk, Roadmunk, Workfront, and MS Dynamics 365.

Zendesk

Zendesk is a customer service and sales CRM solution including tools for helpdesk, email marketing, live chat, and customer engagement.

• Analyze last login date
• Automate reclamation to reclaim stale users

Roadmunk

Roadmunk is a product management platform that helps product managers plan and build roadmaps.

• Analyze usage based on commends added to Ideas and Feedback
• Create and update Feedback
• Archive and restore Roadmaps
• Analyze last login date

Workfront

Workfront is a collaborative work management application helping manage project lifecycles.

• Analyze user activities such as projects created, programs updated, reports added, etc.
• Automate reclamation workflow to reclaim stale users

Microsoft Dynamics 365

Microsoft Dynamics 365 includes a set of interconnected, modular applications for enterprise resource planning and customer relationship management.

• Analyze usage based on user activity performed in the Dynamics environment for any sales entities, customer service entities, or calendar activities

Check out our growing list of SaaS integrations.