Adobe Acrobat Reader DC (64-bit) and Adobe Acrobat Pro DC (64-bit) Installation

[PeakyBlinder]

Hello Guys,

I just want to seek your assistance in handling the Acrobat Reader migration to 64-bit, Adobe made the application a unified installer/application for Acrobat and Acrobat Reader. 

SNOW detected Adobe Acrobat (64-bit) as an unlicensed installation whereas it can be Acrobat Reader only or Acrobat Pro for some of our subscribed users. 

Findings:

When starting the application is presented as "Adobe Acrobat Reader DC (64-bit), however, in Add/Remove programs it shows up as "Adobe Acrobat DC (64-bit)".

Do you have any suggestions on how can we handle this?

Please see the below references: 

https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

https://community.adobe.com/t5/acrobat-reader-discussions/adobe-acrobat-reader-dc-x64-msi-installer/...

[PeakyBlinder]

Anyone?

[Omeir Yusuf]

Hi PeakyBlinder

Thanks to the way in which Adobe packages their Acrobat software, this is a common challenge for software discovery.  Adobe has made some recommendations to use SWIDs to better identify their installs. 

Alternatively, there is a custom solution proposed by ServiceNow to help gather edition details from sources like SCCM.