Adobe Cloud License Management in ServiceNow

[Sharieff]

Any one has the complete instruction on setting up Adobe products on ServiceNow and the best way to  find the publishers part number in London version.

How to Upgrading entitlements

How to Downgrad software models

[Rohit Lobo]

Here is some basic info on how to setup/manage your adobe subscriptions. Hope this helps to get you started.

1. Setup a subscription profile for Adobe. It's under the menu item for 'Integration - Office 365 & Adobe Cloud'

2. Scheduled job 'SAM - Import user subscriptions' will pull all subscriptions once your profile is setup.It runs weekly, but you can execute it immediately to get your subscription information pulled in from Adobe.

3. Add or import your software entitlements for Adobe subscriptions. Screen below has an example. You can define your subscription start/end date, unit cost and license metric.

For reconciliation to work, need to make sure:

Metric group = Adobe

License Metric = User Subscription

Software Product should be flagged as subscription software.

4. You can then reconcile your adobe subscriptions with the entitlements you entered. ServiceNow reconciliation engine will calculate your compliance based on Adobe licensing rules.

[Lenny Williams]

Thanks Rohit,

Great information!!! Do you have any other helpful doc etc. like above to help me with the publisher packs products. These are the ones I am focusing on and the information above was great. Also examples difficult one you have may come across?

[Rohit Lobo]

Hi Len, Can you elaborate on what help you need on the publisher packs?

Alternatively, if it's easier drop me a note at rohit.lobo@servicenow.com and I can setup a meeting and include some of the publisher pack product/success experts from our side to answer your questions.

[vidit1]

Hi Rohit,

Thanks for the info.

Could you please tell me, did you use REST message configuration while setting up the adobe saas profile in servicenow

Do we need to set up REST JWT token for this.

Please suggest.

Thanks,

VK