Hi community, Hoping someone can help me understand a specific bit of functionality that is available for Major Incident Management in Service Operations Workspace. There is a Manage recipients button on the Communicate tab of a major incident.Clicki...
I was wondering if anyone is using a workaround for the scenario below? We have a number of records with the user field as (empty) in samp_sw_subscription. This is due to the licenses being held by non-user accounts such as email inboxes for meeting ...
I am seeing patch products on SAM workspace , there is no software models for it . How can i hide them from the workspace ?
Hi Team,We have low usage details for one IBM Product in cmdb_sam_sw_usage table and based on that we have created Reclamation Rule.But based on reclamation rule conditions, removal candidates record is not created. May I know the reason please?Below...
Hi guys, does anyone can explain me what are the main differences between Software Asset Management and Software Asset Management Professional? We have SAM Pro and my organization want to know several informations about softwares and licenses status....
Hi Everyone, Need your help to get usages information for software product (Saas Integration). there is no OOB Integration.Can you please suggest how to get usages information so that limits the amount of work. Thanks in Advance.
Would like to understand the logic on how the story end date is set up. When a story is created, the start date by default is the date when the story is created, while i also see that the end data is the same as the start data. Is this OOTB functio...
Hi Everyone, I want to revert the Approval table (sysapproval_approver ) list view to its out-of-the-box (OOB) state,so that we maintain consistency Also captured those customer update in update set .
Hi Experts, Would like to check with you all on how you have handled below scenario during you SAM Implementation: 1. During software subscription import, is it worth importing Inactive user accounts from 3rd party application into Software Subsc...
Hi Experts,We are planning to Implement SCCM Integration with ServiceNow , so anyone has Implemented SCCM Integration with ServiceNow for Software Asset Management? If YES, can you please share the documentation so that it would be very great helpful...
I use to be able to install the SAM Playbook com.sn_sam_playbook to a developer instance from the plugin page but now it's gone. Does anyone know how to get this back?
Hi all, We are just starting our SAM journey and are relying primarily on ACC-V as the discovery source for the installed software on our servers and end-points. One of my first observations from the SAM Workspace was that the publisher "ServiceNow"...
Hello Team,Good Day.Can we align Software Model to Discovery Model without DMAP.If yes how can we get the consumption out of this.Thank You.Regards,Prasad Deshpande
I have created an inbound action with an email-based condition in the script. However, since I’m using a different email in production, I’m wondering—what’s the best practice here? Should I update the script with the production email after testing in...
