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What is the best practice to do before performing update sets?

Dear experts, What is the best practices to perform an update set as in I need to customized the form and modules across different applications and therefore, the application scope will change quite frequently just like my default set will change bas...

ChuanYanF by Tera Guru
  • 571 Views
  • 1 replies
  • 1 helpfuls

How to change the date/time appearance format

Dear experts, I am facing a problem where any date/time fields, the selection will appear in the corner of my screen rather than next to the field, and the appearance of the date/time field is weird as in the formatting and such is very off. I have a...

ChuanYanF_0-1737967267636.png
ChuanYanF by Tera Guru
  • 387 Views
  • 3 replies
  • 2 helpfuls

Device is not being shown in allocated to field ?

Whenever we source a license , it gets assigned to the particular user , but I am not able to see my hardware device name on the allocated_to field ? even i have a hardware device on my name ? does the hardware device gets attached automatically or d...

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How to source a substitute model in a Hardware catalog request

We have 2 Hardware models - Macbook Pro 2022 and Macbook Pro 2021, but only Macbook Pro 2022 is published to hardware catalog, when a user requests for Macbook Pro 2022 and they are not available in stockroom, we are trying to see how we can source M...

VV_Jax by Kilo Contributor
  • 1414 Views
  • 4 replies
  • 6 helpfuls

Can we Import Visual Studio Subscription Data into ServiceNow?

We are trying to bring in Microsoft Visual Studio Subscription into ServiceNow but it looks like there is no OOTB process available at the moment based on the following article. Has anyone done this integration in different way? Appreciate any inputs...

RK25 by Giga Guru
  • 941 Views
  • 5 replies
  • 2 helpfuls

Missing part numbers from content service

Our team is relatively new to Sam Pro and we were looking for how the mainstream deal with unrecognised part numbers in Sam Pro.  There will always be unrecognised part numbers but the updating of the content service has a lag of a couple of weeks fr...

andynewey by Tera Expert
  • 526 Views
  • 3 replies
  • 0 helpfuls

Resolved! ServiceNow Subscription

Hello! Has anyone ever been asked to have the ServiceNow Subscription licenses show up on the License Workbench so it shows the "licensed installs"?  To show Rights Owned to Rights used to see where they are at cost wise outside of the Subscription M...

tamco by Tera Contributor
  • 510 Views
  • 1 replies
  • 1 helpfuls

Import Functionality

Hello All,We have a requirement where a SAM_Admin user wants to import the data in user allocation & device allocation table. But a Sam admin can't be able to see the import functionality according to SN roles. Is there any way, we can give them the ...

shivani42 by Tera Contributor
  • 417 Views
  • 2 replies
  • 0 helpfuls
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