Adobe Cloud License Management in ServiceNow
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03-05-2019 07:09 AM
Any one has the complete instruction on setting up Adobe products on ServiceNow and the best way to find the publishers part number in London version.
How to Upgrading entitlements
How to Downgrad software models
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12-19-2019 02:53 PM
Response from Brian Geihsler:
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12-20-2019 04:16 AM
Hi Rohit,
Thanks for the information
Yes, I understand these things and reviewed the link as well. But I am asking for the authentication.
On the given link, we are not having information for JWT.
Do we need to set up JWT profile in servicenow like configuring JWT keys, JWT provider and then oauth profile(selecting JWT bearer as oauth type).
Till now, we have got the configuration for Adobe from client, and seccessfully created the saas profile and connection is successful but still we are unable to retrieve users/software subscription. When I checked job logs then it is showing as failed.
Please suggest.
Thanks,
Vidit
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12-20-2019 10:28 AM
Vidit, after going through the setup steps if you're not able to download subscriptions, I recommend you create a case and customer support can help trouble shoot.
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03-06-2019 01:08 AM
Hi Rohit,
This was really helpful.
Could you please tell me if we need to create the 'User Allocation' manually under Software entitlement.
Also, If you have some instructions on applying the upgrade/downgrade rights on a software model it will be helpful.
Thank you
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03-06-2019 01:54 PM