Adobe Cloud License Management in ServiceNow

[Sharieff]

Any one has the complete instruction on setting up Adobe products on ServiceNow and the best way to  find the publishers part number in London version.

How to Upgrading entitlements

How to Downgrad software models

[Rohit Lobo]

Response from Brian Geihsler:

To set up the Adobe integration you have to configure JWT authentication on the Adobe side and add those details into the Adobe integration profile.

It's all documented here: https://docs.servicenow.com/bundle/newyork-software-asset-management/page/product/software-asset-man...

[vidit1]

Hi Rohit,

Thanks for the information

Yes, I understand these things and reviewed the link as well. But I am asking for the authentication.

On the given link, we are not having information for JWT.

Do we need to set up JWT profile in servicenow like configuring JWT keys, JWT provider and then oauth profile(selecting JWT bearer as oauth type).

Till now, we have got the configuration for Adobe from client, and seccessfully created the saas profile and connection is successful but still we are unable to retrieve users/software subscription. When I checked job logs then it is showing as failed.

Please suggest.

Thanks,

Vidit

[Rohit Lobo]

Vidit, after going through the setup steps if you're not able to download subscriptions, I recommend you create a case and customer support can help trouble shoot.

[Sharieff]

Hi Rohit,

This was really helpful.

Could you please tell me if we need to create the 'User Allocation' manually under Software entitlement.

Also, If you have some instructions on applying the upgrade/downgrade rights on a software model it will be helpful.

Thank you

[Rohit Lobo]

Haseeb, providing you links from our product docs. Hope this helps.

for entering allocations follow this link. it's manual, but you can use filters to automatically pull in users by cost center/department/location/manager etc.

for adding upgrade/downgrade rights to a software model follow this link