Agent Client Collector - uninstall software

[Gilberto De Cam]

Hello,

Can the agent client collector remove software without the need of third-party tool?  Example: I need to remove Microsoft project because low use, can the agent remove it without have to include sccm package?

Thanks in advanced by your support!

[Appli]

Hi, Agent Client Collector can be used to collect information about the hardware and software installed on a device, it can also be used to run automated tasks such as software installation, configuration and patch management. However, it does not have the capability to remove software without the need of third-party tool.

[dreinhardt]

Hello @Gilberto De Cam,

I can image with additional effort the Agent Client Collector is able to uninstall software, but it seems to be a high effort to manage all uninstall data (package IDs, cmd line, ...) to match the different software installations

As @Appli already said, it is more sustainable and supported by ServiceNow to trigger your third-party/deployment tool to do this job and use the additional possibilities that the SAMP module offers you in connection with usage data, such as Reclamation Candidates.

If SCCM is used, please check the following links to get more insights about SCCM and Client Software Distribution (CSD). CSD is also available as framework to connect with other deployment tools CSD Framework 

Documentation - SCCM & SAM

Now Learning - SCCM Reclamation Distribution

Best, Dennis