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ServiceNow SAM lifecyle report

Hello friends, I am new to the SAM working on the discovery solution. We are populating the Software Installations table (cmdb_sam_sw_install) which querying and creating the software discovery models if none found which then gets normalized.  We wou...

How do we create reclamation rules for adobe?

For some publishers like adobe , they wont provide last used date/last activity date , for such publishers how do we create reclamation rules ? based on what criteria do we create reclamation rules ?

Why does a Reclamation rule only run once?

I have understood that each time a Reclamation Rule is triggered, that user would get an email for Low Usage. i.e Rule is need to use Acrobat once a month, if not Reclamation Candidate created.What ServiceNow looks to be doing is you can only have 1 ...

How data comes into software installation table from SG-SCCM

I have a query , when data comes into software installation table from service now discovery, it uses IRE method  to avoid duplicate data into the table , similarly if the desktop software data is coming from SG-SCCM or Intune into software installat...

Compliance delta detection between reconciliation executions

Dear Community, In there a way to identify in SAM Pro the delta between reconciliation runs to identifies the movements in the  Product Results, Software Models Results and License Metric Results? Other than exporting a Software license compliance po...

Lionel Falk by Tera Contributor
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How to exempt software entitlement on specific devices

Hello Experts, Looking forward to understand if there a way to exempt software entitlement from certain devices for a specific software. For example- Developer licenses like Visual studio (which is a user-subscription license). When developer is lice...

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