Hi All, Recently to work on some of the Health Check issues I have updated existing software discovery models from being automatically matched to a Software Model to one of my choosing. In doing so I am see mixed results where the Software Model res...
Hi Everyone, User confirmed that they have already uninstall software but when reconciliation is done, in remediation option, the "License required by" tab is showing 6 devices that have uninstalled the software. Upon checking software installation, ...
We would like to integrate our FSM application with OneQA for our BioMed planned maintenance work orders. Has anyone does this and can offer any experience?
is the below statement are true for CSD... The first stage in the CSD process flow is configuration.???????CSD can automatically distribute and reclaim software without a license for Orchestration.??????
How do you enter an Entitlement for a software model that is considered a Software as a Service (SAAS)?would you create a separate model for the SAAS?
Hi All Need help in guided set up of oracle GLAS integration with servicenow, can any one help me in providing the docs. I am implimenting SAM Pro , as part of this i have to do oracle integration with servicenow, i can not find any docs related to ...
I have successfully integrated Adobe portal (SAAS) with servicenow , for models like Acrobat dc I am able to see user data , user principle name, s/w model etc , but for Creative cloud I am getting data as empty , I am not getting the s/w model dat...
Hi All, We have Adobe CC all apps entitlement with license metric as user subscription and the products that are part of the suite are not showing up as complaint. All the discovery models and DMAPs match up
Hello Community I need help on Publisher name not reflecting under license usage. I've checked all possible ways to fix this issue but not finding solution. The software model is reflecting in asset workspace under Licensing software models, but publ...
My organization did purchase Hardware Asset Management (HAM) and the Service Now site states that once purchased, it is available for us to install on any of our instances. Is there a way to install HAM on my PDI if my PDI is registered via my organ...
Hello everyone, I am seeking feedback and references on the Software Asset Management (SAM) tool provided by ServiceNow. Specifically, I would like to know about your experiences with the tool, including what worked well and what did not work well. I...
We are getting below error while Importing MLS into SAM Transaction Data tab not found. Please upload a MLS document with 'Transaction Data' tab. I have inspected the file and it seems to be fine and has a Transaction Data Table with actual data,has ...
How this Microsoft License table populates and how it is linked with Asset.
Dear experts, I would like to add in or change the current risk event lifecycle workflow under the advanced risk management scope. May I know what is the diff between workflow studio and editor? So where and how should I approach this customization? ...
Hi everyone,I ran reconcil on a publisher and it's show "Install requiring action" with reason is missing relationship on-premise VMs and it's marked "Unlicensd install" is true.But user report that this software should not required a license as it's...
