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Resolved! CI / Asset not auto-creating on bulk import

I am preparing a large set of data to import into our CMDB and to test I am using a sub-set of about 25 records.  When I use the transform map to create the records they are created on the alm_hardware table but the associated CI is not being auto-cr...

AndyB5000 by Mega Guru
  • 2543 Views
  • 13 replies
  • 1 helpfuls

TRM vs SAM restricted/approved software

In our organization today the Enterprise Architecture team approves and restricts software for use in the environment.  They manage the lifecycle of a small percentage of the approved software. In my research it is a little confusing if SAM owns the ...

Kelly_Beyer by Tera Contributor
  • 1049 Views
  • 3 replies
  • 1 helpfuls

No Publishers are showing up after reconciliation

Hii am trying to place a purchase order in SAM Stimulator as it is not showing any publishers in License usage tabTried multiple ways but it is not showing the publishers as the further step is dependent on the current task please help me out on this...

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saitejay by Tera Contributor
  • 330 Views
  • 1 replies
  • 0 helpfuls

Resolved! Report on Software Product End of Life or End of Service

Currently we have a report for "Software Model Lifecycle Report" which reports the EOL for the Softwares which have defined software model. Is there any way to list out all products from ServiceNow software content library and show the EOL/EOS for th...

Neil15 by Giga Contributor
  • 6733 Views
  • 9 replies
  • 13 helpfuls

Possible Import errors after importing Software Entitlements

Dear community, could someone clarify which of the 3 valid options are correct. I have read the following KB article already: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854433 but is still not clear to me if the right ans...

pastrana by Tera Contributor
  • 707 Views
  • 4 replies
  • 0 helpfuls

Multiple software entitlement allocation through one catalog request

Hello Team,I have an one requirement where I want to allocate software entitlements to selected users from list collector through one catalog request.We are using procurement workflow to achieve this requirement/Is there any suggestion?Thanks in adva...

Parag1 by Tera Contributor
  • 319 Views
  • 1 replies
  • 0 helpfuls

How does web based usage is calculated on SAM?

Suppose I have a license for a desktop software and I instead of using it in the desktop I have used the application on the web  or I dont have the desktop license and I used the application on the web does this data gets stored in In any of the SAM ...

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