Anyone using Automated software uninstallation in ServiceNow SAMpro

Prathima10
Tera Contributor

‎09-06-2022 06:43 AM

Hi , We want to automate the software uninstallation. We have SAMPro Enterprise subscription so we do have Client software distribution. I want to know the detailed work instruction on how we can revoke the software automatically from the user's device without any user intervention. Please help. Thank you.

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Kenneth3
Tera Guru

‎09-07-2022 02:10 AM

Hi Prathima,

For detailed instructions you have to go to the official ServiceNow documentation.

Software installation optimization and removal

In short, you have to create Reclamation Rules and turn the metering on in SCCM for those products in SCCM to get the usage. For SaaS products this is not necessary (to get the usage) ofcourse.

BR,
Kenneth