Flow Designer - Multiple triggers?

[Deborah Mulderr]

I am automating our leavers process and this can be triggered by a manager completing a leavers form or by access control setting the user to inactive.

Can I use two triggers at the start of my flow in flow designer? If so how? 

As both triggers will follow the same process

[Mahendra RC]

Hello @Deborah Mulderrig 

Your requirement is feasible and you don't need to set 2 trigger condition on your flow. You just have to create a flow and can set to trigger on Service Catalog.

To achieve your requirement you can create a catalog form that can be used by Manager to submit the request for Leavers process and you can attach the flow on the catalog item. So when the Manager will raise a request by filling the Catalog form the flow will be triggered.

For other approach when the user will be inactivated then you can have a Business rule on your sys_user table and you can create the request automatically. So the request will be created automatically and the flow will be triggered because the flow will already be attached to the catalog item.

Please mark my respsone as helpful/correct, if it answer your question.

Thanks

[MrMuhammad · Accepted solution]

Hi @Deborah Mulderrig ,

You cannot have two different trigger types on flow designer. It would always be a single trigger. You can have your subflow for similar actions but you can create two flows with different triggers if required and just call the subflow inside the flows.

however, I understand the leavers form thing but didn't get how your "access control settings" process is working. Is this another catalog item or something else? Please provide some details for us to understand and give you the best option to proceed further.

Regards,

Muhammad 

[Deborah Mulderr]

Hi Muhammad,

We are informed of leavers two ways one by the manager filling out the catalog form and the other way is when the users details are updated in workday a spreadsheet then provides us with leavers leaving dates. 

Access control update this in active directory and then it is automated over into ServiceNow.

[MrMuhammad]

Hi @Deborah Mulderrig,

Thanks for the clarification. 

For the second scenario instead of writing a business rule, you can create a small flow [recommended] that triggers on the user table with suitable trigger conditions. That flow will submit the leaver catalog item automatically and triggers your previous existing flow. 

In flow we have Submit catalog item Request Action for automatic submission