Asset Intelligence (AI) or the non-AI with SCCM to service now integration

SNN1
Kilo Contributor

‎12-11-2018 02:25 AM

Hi All,

 

We have SCCM integrated with servicenow  & discovery need to be onboarded.

Need some clarification, after reading few blogs came to know best practice is to use SCCM for Desktops and laptops softwares related details..

Please can any one elaborate difference between Asset Intelligence (AI) or the non-AI

  • SCCM <version> Software
  • SCCM <version> Removed Software
  • SCCM <version> Software (with AI)
  • SCCM <version> Removed Software (with AI)

What is the best practice you all followed in your experience with SCCM and Discovery.

 

Thanks & Regards,

SNN

 

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Daniel Slocum
ServiceNow Employee
ServiceNow Employee

‎12-11-2018 08:51 AM

Hi SNN,

The (With AI) transform maps should be used when your SCCM Admin has configured SCCM with Asset Intelligence enabled.  Otherwise, you'll want to choose the transform maps which don't specify (With AI).

Easy Peasy!