Assets - CMDB Hardware and Asset Hardware

[Keerthana Vijay]

Hello,

I was reported on an issue that duplicate records after being removed from alm_hardware table is getting created again as the assets were available in the CMDB hardware table. 

I have following questions on the issue:

1) Is there an OOB that creates assets automatically when record is available in CMDB table.

2) What is the difference between these tables.

Thanks in advance for looking into this.

[Vishal Savajia1]

Hi Keerthana, 

There is Business Rule which keep sync between Tables, if any record created/Updated in CMDB_CI Table BR will update alm_hardware Table and Vice Versa

Warm Regards, 

Vishal Savajiani 

[Ed Laar]

Hi Keerthana,

In the system 2 types of records can exist for the same what I call element: An element (example laptop) can exist in the cmdb as a CI where it can be used in day2day ITSM processes like Incident management.

The same element (ie the same laptop) can exist in the amdb (Asset Management Data Base) where it can be used for more batch oriented asset management processes like hardware refresh when the asset is at the end of its operational life.

Both records are kept in sync by the system on their common attributes as both records represent the same element  (in this case the same laptop).

When you go into the attributes of the amdb and the attributes of the cmdb and pick the same element you will see all the info that is available for this element and the differences between cmdb and amdb.

Hope this helps,

Ed