Software as a Service
How do you enter an Entitlement for a software model that is considered a Software as a Service (SAAS)?would you create a separate model for the SAAS?
Forum Posts
Oracle GLAS integration with servicenow
Hi All Need help in guided set up of oracle GLAS integration with servicenow, can any one help me in providing the docs. I am implimenting SAM Pro , as part of this i have to do oracle integration with servicenow, i can not find any docs related to ...
Publisher , product , s/w model fields are empty for Creative cloud in Adobe Saas integration
I have successfully integrated Adobe portal (SAAS) with servicenow , for models like Acrobat dc I am able to see user data , user principle name, s/w model etc , but for Creative cloud I am getting data as empty , I am not getting the s/w model dat...
Adobe Suite products CC all apps are not showing up as complaint (creative cloud)
Hi All, We have Adobe CC all apps entitlement with license metric as user subscription and the products that are part of the suite are not showing up as complaint. All the discovery models and DMAPs match up
Resolved! Publisher name not reflecting under license usage
Hello Community I need help on Publisher name not reflecting under license usage. I've checked all possible ways to fix this issue but not finding solution. The software model is reflecting in asset workspace under Licensing software models, but publ...
Resolved! Install HAM on PDI if purchased for your Org?
My organization did purchase Hardware Asset Management (HAM) and the Service Now site states that once purchased, it is available for us to install on any of our instances. Is there a way to install HAM on my PDI if my PDI is registered via my organ...
SAM Tool Feedback
Hello everyone, I am seeking feedback and references on the Software Asset Management (SAM) tool provided by ServiceNow. Specifically, I would like to know about your experiences with the tool, including what worked well and what did not work well. I...
Error while Importing MLS for Software Asset management.
We are getting below error while Importing MLS into SAM Transaction Data tab not found. Please upload a MLS document with 'Transaction Data' tab. I have inspected the file and it seems to be fine and has a Transaction Data Table with actual data,has ...
Resolved! (ast_license_msft) table in ServiceNow Asset
How this Microsoft License table populates and how it is linked with Asset.
Resolved! What is the difference between Workflow studio and workflow editor?
Dear experts, I would like to add in or change the current risk event lifecycle workflow under the advanced risk management scope. May I know what is the diff between workflow studio and editor? So where and how should I approach this customization? ...
Resolved! Software should not required a license as it's part of hardware purchase
Hi everyone,I ran reconcil on a publisher and it's show "Install requiring action" with reason is missing relationship on-premise VMs and it's marked "Unlicensd install" is true.But user report that this software should not required a license as it's...
Edit stock rules
It should be simple but need to know how to edit threshold numbers. When it hits 5 it should order 10, need to change that and cannot for the life of me find that.
How can you read the v_GS_SoftwareFile table from SCCM?
Need to see the v_GS_SoftwareFile data from SCCM and don't see it from SCCM Graph Connector. If it is in the graph connector which Data Source?
Pricing errors when changing subscription periods in entitlements
Hi all,Hoping someone can help with some clarification here.On software entitlements, I understand that the total cost of the entitlement is calculated based on license count, cost and subscription period. Depending on the subscription period selecte...
how to integrate servicenow with confluence data center?
Hi everyone, I am working on one requirement where we need to integrate Confluence data center with the ServiceNow. Please let me know if anyone has done the same kind of integration previously. Thanks in advance.Susmita
