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Resolved! Multiple attachment

Hi All! I need to assign an attachment to each record in a catalog item request. This attachment is a mandatory element for each record. However, I'm encountering an issue with multi-row variable sets, as they don't seem to allow the addition of atta...

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Servicenow Oracle GLAS Implementation question

Hi I am trying to implement Oracle GLAS but I got a question while looking into the below documenthttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.html The question ...

Vasu2 by Tera Contributor
  • 517 Views
  • 1 replies
  • 1 helpfuls

Servicenow Oracle GLAS

Hi I am trying to implement oracle GLAS data collection by following this documentationhttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.html?state=seamless 1) when I...

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Vasu2 by Tera Contributor
  • 1039 Views
  • 2 replies
  • 0 helpfuls

CIS-SAM ebook

Does anyone know how to locate an eBook for SAM? The course only provides slides and eLabs, and I’d like an eBook to search for the information.

AmM01 by Tera Contributor
  • 432 Views
  • 1 replies
  • 1 helpfuls

Critical first step in the retirement process

Dear community,can somebody please clarify the right answer to:Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?(a) Manually set Allocations available on the entitlement to Zero (0)(b) Exp...

pastrana by Tera Contributor
  • 2054 Views
  • 7 replies
  • 5 helpfuls

Discovery models with empty software model and discovery map

Hi all, I need a hand in the small of my back as I cannot see how to deal with this problem. I have a software product on my estate and there are 4 different display names listed in the installations report.  Of these 4 different names only two have ...

andynewey by Tera Expert
  • 852 Views
  • 2 replies
  • 0 helpfuls

Resolved! SAM - Integrating with Azure AD - Xanadu

Hi Team, I am trying to follow the steps in here Integrating with Azure AD. As soon as I click on Get OAuth Token I get an error. See file. I get the same error in Dev Instance and Pre Prod Instance. Regarding the Azure AD role due to policies, I hav...

NeenaPatel by Tera Contributor
  • 1199 Views
  • 3 replies
  • 2 helpfuls

Adobe Integration

Hello Team, I've done Adobe integration direct profile. I'm able to view user subscription data and profile is done correctly but unable to see software usage data. can you please help 

License usage on Azure Local and cmdb class

Hi, have 2 question related to the topic.would like to understand how do we capture license usage on Azure Local  (a virtualization solution on the on-prem estate)How would the cmdb class be modeled so that SamPro could still calculate the correct co...

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