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How to build a Software Entitlement for multi-year Subscription

We are fairly new to using SAM. If we have a new subscription sw license that is a 3-year commitment, is it best practice to create just 1 entitlement entry for the whole 3 years and total cost for the 3 years or create 3 separate entitlements with t...

karinrenee by Kilo Contributor
  • 679 Views
  • 3 replies
  • 2 helpfuls

Integration with multiple Jira sites for SAM

Hi,We are trying to integrate Servicenow with Jira for Software Asset Management. Servicenow can integrate with one Jira site only as explained in their document here : https://www.servicenow.com/docs/bundle/xanadu-it-asset-management/page/product/so...

sagrawal by Kilo Contributor
  • 228 Views
  • 1 replies
  • 0 helpfuls

Creating Parent and Child Contracts for Software Entitlements

Is it possible, or what is the best route to go to create a contract that has multiple line items, and how to add software entitlements to said contract. Parent/Child contracts, Contract with asset items, etc? For example: Contract A total $200,000.L...

BoSyd by Kilo Contributor
  • 374 Views
  • 1 replies
  • 0 helpfuls

SAM Pro Table list

Dear friends,  Can someone guide me to pull the SAM Pro tables list along with the definition.   I found a list of tables SAM Forum blog, but that list is the 2022 list.  Do we have any revised SAM Pro table list? 

SAM Pro - Publisher Overview- License Usage

Hi, While reviewing the license position for Microsoft, I noticed that some licenses are marked as non-compliant. Additionally, for a few of them, there is an icon indicating that "this software model has not used any license due to an issue." But fo...

Resolved! what is the suitable CMDB class for Docking station?

HI All,we have to create docking station CI in ServiceNow CMDB and we don't have this class in CMDB.could anyone help us to know what is the best suitable class for creating docking station entry in CMDB?

Best Practice for Dealing with Duplicate Software Models

I've got a lot of duplicate software models. Usually this creates an issue on the workbench, but sometimes, to my surprise, everything appears to be reporting correctly (they're all "license under management"). So a few questions: Is it OK to have mu...

Need a variable for multiple value inputs

I have a use case where customer need to copy multiple keys (string) from either excel or other text editors and they need to allow copy paste functionality in ServiceNow. If 50 text keys are pasted in a text field in ServiceNow => how can I enable t...

Resolved! Check for available licenses then consume one

I have been asked to setup a new catalog item and flow, which will allow employees to request an Adobe Acrobat license (standard or pro). One of the required flow steps, is to check if there are any licenses available. If there are, then I want to im...

Resolved! IT Asset Management Content Request Process

Hello Everyone!I need to ask ServiceNow for a New Content about lifecycle information. I read in the community that "New Content can be requested by submitting a Catalog Request via appropriate template (SAM Template) "So this is the question --> whi...

apulito by Tera Contributor
  • 598 Views
  • 1 replies
  • 1 helpfuls

Managing SaaS applications in SAM

We utilize multiple SaaS application in day 2 day work.We are planning to utilize SAM to manage SaaS application.  how does SAM detect/discover a SaaS application, as we access SaaS application via Browser. Thanks for guidance. 

Community Alums by Community Alums  
  • 966 Views
  • 4 replies
  • 1 helpfuls

Can we alter the procurement fields

Hi Community , can we alter the fields in this page , instead of asset tag , serial number , can we replace with something like PPN number assigned  to fields 

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